Request for Goodwill Deletion – Collection Account with Sunrise

I am writing regarding a past balance that was sent to collections and is currently being handled by Sunrise. I would like to respectfully request your assistance in submitting a goodwill deletion request to the collection agency.

The past-due amount was not due to intentional non-payment. My auto-pay was unintentionally interrupted, and shortly afterward I moved. After the move, I no longer had access to my previous Xfinity account view and was unable to see that a remaining balance existed. At the time, I also had a valid credit card on file and believed the account had been settled, which is why I did not realize there was an outstanding balance until I was later notified.

Once I became aware of the balance, I immediately paid the full amount. Since then, I have contacted Xfinity multiple times in good faith to resolve this matter. I spoke with Xfinity representatives on January 15 and January 24, and on both occasions I was informed that Xfinity could submit a deletion request to the collection agency on my behalf. I was also advised that I should receive a confirmation email from the collections department within 24 hours. As I did not receive that confirmation, I would like to reach out directly to the collections department to follow up on this request.

Given that the balance has been fully paid and that this situation resulted from an unintentional oversight rather than a pattern of non-payment, I respectfully ask Xfinity to proceed with submitting a goodwill deletion request to Sunrise to have this collection account removed from my credit report.

I would greatly appreciate your assistance and confirmation once the request has been submitted. Please let me know if any additional information is needed from my side.

Thank you.