Request for Full Refund Due to Ongoing Service Disruptions

Dear Xfinity Customer Support,

I am writing to formally request a full refund for the last two months of internet service. Over this period, we have experienced frequent and prolonged service disruptions that have significantly impacted our ability to work from home. The issues have been so severe that we were compelled to purchase a mobile hotspot through our provider to maintain connectivity.

While we appreciate the efforts your team has made, including scheduling a dig crew to install new wiring and sending technicians to replace components, the interruptions have persisted. Given the extent of the inconvenience and the additional costs we have incurred, we believe it is only fair to request a full refund for the last two months of service.

Please process this refund at your earliest convenience and let us know if any further information is needed from our end.

Thank you for your prompt attention to this matter.