Request for Existing Customer Internet Promotions

Hi, I'm currently paying $110/month for my 1200 Mbps internet plan, but I don't need that much speed.

I checked the available plans in my account, and the 500 Mbps plan is listed at $85/month. However, I've noticed that Xfinity offers lower promotional prices to new customers.

As an existing customer, I'd like to know if there are any loyalty discounts or retention offers available. Ideally, I'm looking for a 500 Mbps plan around $60–65/month.

I'd prefer to stay with Xfinity, and I'd appreciate it if an Xfinity representative could help me review my options.

Thank you!

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XfinityJosephA

Official Employee

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2.5K Messages

2 hours ago

Hello @user_nlbj7b we can help by taking a closer look at your account and all service options. Please send us a direct message that induces your name and service address when you have a chance. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "Start new conversation" (pencil and paper) icon
Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

You can see how to send us a direct message here.

‎How to: Direct messaging within the forum | Xfinity Community Forum

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Request for Existing Customer Internet Promotions

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