Visitor
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1 Message
Request for Digital Care pricing review
Could an Official Employee help with a private review of available internet pricing options for an existing customer? I would appreciate guidance on the next step. Thank you.
Visitor
•
1 Message
Could an Official Employee help with a private review of available internet pricing options for an existing customer? I would appreciate guidance on the next step. Thank you.
XfinityRaf
Official Employee
•
1.6K Messages
13 hours ago
Good afternoon @user_nobbap. We can review your account to see what promotions you are eligible for. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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