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Request for credit outages
I lost servuce during the outages for 3 days 02/15 through 02/17 due to the winter storm here in Houston, TX. Where do I go to request a credit on my account? If this isn't the right page can somebody point me in the right direction.
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ComcastMichele
Official Employee
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326 Messages
2 m ago
@Tundraguy Thanks for taking the time to reach out to us regarding your service disruption. I am so sorry to hear that you were impacted by this storm. I know that all I ever want to do when there is bad weather is curl up under the covers and stream some shows on my tv's and nothing can make that worse than your services being disrupted. If your power had been restored and you were still without Comcast services, please reach out through private message (find out how to do so with this link https://comca.st/37z8TtS) with your first and last name, name on the account if different, and the service address and we would be happy to check if you are eligible for any credits for the service disruption.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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