Request for Billing Review and Goodwill Credit – Longtime Customer

Hello Xfinity Support,

I've been a loyal Xfinity customer for several years, paying approximately $99 per month for internet service with speeds of just 150 Mbps.

Today, October 21, I contacted Xfinity to cancel my service because I found a better offer with a competitor.

To my surprise, your representative immediately offered me 1 Gbps internet service for only $50 per month.

While I appreciate the offer, I am extremely disappointed that I've been paying nearly twice that amount for significantly slower internet service.

What concerns me most is that this competitive pricing was only presented when I decided to cancel. As a longtime customer, I would have appreciated being informed of better available options before reaching this point.

I understand that promotional offers change over time. However, I believe my years of loyalty deserve consideration.

I am requesting the following:

1. A review of my billing history.
2. A reasonable retroactive goodwill credit to compensate for the substantial difference in pricing.
3. Escalation to a supervisor or customer relations representative authorized to review and approve billing adjustments.

My account remains active, but I am seriously considering ending my relationship with Xfinity.

I would appreciate a meaningful resolution before making my final decision.

Thank you for your attention.

Sincerely,
A longtime Xfinity customer