1 Message
Request for Billing Adjustment due to Unresolved Technical Issues
I need to write a complaint to Xfinity regarding an issue with my internet service. On January 25th, I moved to a new apartment and subscribed to Xfinity's broadband service. However, due to a technical issue, the internet did not work. Despite multiple phone calls to their support team, the issue remained unresolved for two weeks, leaving me without internet and causing significant inconvenience. Consequently, I had no choice but to switch to another available provider. Now, I have been charged $60 for a service I never used, which I find unreasonable. I have already discussed the inability to use Xfinity's service at my address. I do not wish to pay for a service I was unable to use.
XfinityJosephA
Official Employee
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1.7K Messages
1 year ago
Hello, @user_raabnw we never expect you to pay for service that's not working. Not only that, but the Xfinity Customer Commitment offers a 30-day money-back guarantee. I promise we will do the right thing for you! When you have a moment please send us a Direct Message, so we can take a closer look at your account. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page.
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XfinityGabriel
Official Employee
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2.2K Messages
1 year ago
Thanks again for your time and for allowing us the opportunity to help with getting the billing concerns resolved today, @user_raabnw. Please feel free to visit us in the future for any additional questions or concerns. Have a great weekend!
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