Visitor
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1 Message
Request for Better Rate Before Cancellation
Hi Xfinity Support,
I’m reaching out because my monthly rate suddenly increased after my promotion expired, and the new price is not competitive compared to other providers in my area.
I’ve been a long‑time customer, but this unexpected hike of about $60 makes it hard to justify staying with Xfinity when alternatives like AT&T Fiber, Astound, and T‑Mobile Home Internet are offering significantly lower and more stable pricing.
Before I make a final decision about canceling my service, I want to give Xfinity the chance to offer a better rate or a new promotion that keeps my bill reasonable.
Please let me know if you can provide a retention offer that aligns with current market pricing. If not, I’ll need to move forward with cancellation.
Thanks,
Thorsten
XfinityRaul
Official Employee
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3K Messages
5 hours ago
@user_dk8djf Thanks for reaching out to us via Forums to inform us of your bill increase concern. I would be more than happy to see what option we have available to help reduce your monthly payment. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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