Request for Access to Direct Message Feature (RE: Xfinity Internet Billing Inquiry)

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello there! Thank you for taking the time to reach out to us through Xfinity Forums for help with your billing concerns. The purpose of our Forums and public posts is to post concerns and provide a solution so that other community members may benefit from that information in the future, however we understand sometimes there is need to discuss private issues especially when it comes to billing and verifying your specific account. 

Feel free to send us a direct message with your full name and service address to get started. 

To send a direct message: 

• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

Thank you for the help. I've put in the message successfully.