Request for a Lower Monthly Bill After Promotional Contract End

Ynot- Hello, and thank you for reaching out via our Xfinity Community Forums. I understand your concern about the recent increase in your monthly bill. It's frustrating when expenses rise, and I want to assure you that I'm here to help you find a solution. As a loyal customer, your satisfaction is very important to me. I know how important it is to have affordable services, and I'm committed to exploring all available options to lower your monthly charges. I'd be happy to review your account and see what promotions, discounts, or alternative plans might be available to you. We can discuss your current services, your usage patterns, and your budget to find the best possible solution that fits your needs. To get started, could you please send me a direct message with your full name and service address? 

 

To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

 

I want to assure you that I will do my best to find a satisfactory resolution that helps you maintain your services at a more affordable rate. I'm looking forward to working with you and finding a solution that works for you."