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user_xbqs1r
1st Topic

1 Message

Monday, March 24th, 2025 4:29 PM

Request deposit from last plan

My previous plan was from 11/2023 to 11/2024, and now I have a new plan after 11/2024. However, I did not get my deposit until March 2025. I want to know where I can get my money back and where the Direct Message is. If you need more personal information about me, please reply to me first. 

Thanks for your help. I am looking for your response as soon as possible. 

Question

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Updated 

26 days ago

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Again

Expert

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31.4K Messages

27 days ago

Moved to Customer Service as this is not Guidelines related.

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XfinityDilary

Official Employee

 • 

2.1K Messages

27 days ago

 

user_xbqs1r Thanks for posting on our Community Forums. We can help with your billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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