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Request: Data Usage Report by Hour | XFINITY Acct: [Edited] - Home Internet
Hi - I have requested a home internet usage detail report for XFINITY Acct: [Edited: "Personal Information"], previously over the phone with XFINITY customer service, but have not yet received any support.
I believe that I am being billed incorrectly, as the billing amounts vary wildly each month, but there is no difference in my monthly consumption habits. (some months I am billed correctly at $55, then other months I am billed incorrectly as high as $140.)
I am again requesting a detailed breakdown by day/hour for the eleven (11) periods, since I began my home internet service with XFINITY.
Thank you.
EG
Expert
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110.8K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Administrator
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4.3K Messages
2 years ago
Thanks for getting this moved over, @EG!
Hey, @user_jid5lb! Thanks for reaching out to us on the forums! I apologize to hear of the issues you have been having with the data usage. If you open the Xfinity app you should have an option to see how much data is being used. This will only show you 3 months' worth of data usage. As you mentioned you have reached out to customer services to get more of a daily breakdown, have you reached out to our Customer Security Assurance (CSA) to see if they can help you with the daily breakdown? They can be reached at 1-888-565-4329 between 8:00am - 12:00am EST.
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