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sylviaf
1st Topic

1 Message

Thursday, December 26th, 2024 2:06 PM

REQUEST CREDIT OF $107 FOR AN INACCURATE CHARGE

I was charged $100 for a service visit . I asked specifically if I would be charged and they told me, no.  I was clearly told by agent who set up the appointment. I would not be charged Because the issued was on their back end.

I’m a longtime Xfinity customer. I am very upset with the fact that my service was restore for only one day and next day again my network was not showing.

Also I visited several times the Xfinity office in Pompano Beach and I decided to close my account since I was paying for no service.

 I did receive my last billed and shows the charge of $100 plus $ 7  Taxes,

The office in Pompano advocate for me that I will be receiving the credit in my account and I want to see the credit.

 

Question

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Updated 

6 months ago

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EG

Expert

 • 

111K Messages

6 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityChristy

Official Employee

 • 

2.1K Messages

6 months ago

 

Hello sylviafeuda, thank you for reaching out via our Xfinity Community Forum regarding the recent service visit charge and your concerns about the intermittent service interruptions. We understand your frustration and apologize for the inconvenience caused. I would be happy to review your account and see where things are at with that $100 service visit charge along with why it was applied to your account. We also understand that your service interruptions continued after the initial repair and sincerely apologize for the ongoing service issues. We value your loyalty as a long-time Xfinity customer and understand your disappointment. To take a closer look at your account please send our team a Direct Message with your full name, the name listed on the account (if different), and the service address associated with your account. 

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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