Visitor
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1 Message
Reprice my Comcast package or I’m leaving
My monthly internet and cable bill has gone up over $100/mo despite adding no additional services over past 12-18 months. I am currently looking to switch providers. I am not interested in spending hours on hold or dealing with an AI chat. Please have a live agent (not a virtual assistant) contact me at [Removed: Phone Number] before July 15th or I am canceling and switching.
thank you, [Removed: Name]
XfinityMatthew
Official Employee
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1.9K Messages
7 hours ago
Hello @user_v2dmbd Thanks for reaching out to us here on Xfinity Forums. We certainly understand the need to budget and get the best deal available. We'd be happy to go over the account with you and see what new offers and savings are available to you. Our team currently does not make calls, but we'd be happy to discuss the plan with you in more detail via direct messaging here on this platform. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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