representatives providing inaccurate information

what’s going is a CLEAR mistake on Xfinity’s end. i have spoken with several agents about setting up arrangements for paying because i lost my job. i have made payment arrangements every month since march. the rep said the reason i am not eligible is because of a payment that did not go through in MARCH(one that was paid early) and reps said the other would be cancelled. i have not had any issues setting up arrangements. now all of sudden after i have spoken with SEVERAL of your representatives that have told me arrangements were set up and my service would not be suspended, now guess what my service is suspended? because how is my account not eligible after the arrangements have already been confirmed?? then even the supervisor doesn’t take accountability for misinformation. every rep that i have spoken with over the last week confirmed arrangements were made and my service would not be suspended. but here we are and no one can explain to me why the chat assistant AND live representative would allow me to set up payment arrangements if the acct is not eligible. the reps even said they cancelled all auto debits to push the date back. someone needs to reach out asap bc it is not my fault that SEVERAL xfinity representatives provided me with the wrong information.