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Adamdo19
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Thursday, February 19th, 2026 8:24 PM

Representative lied to me

Hello, who or where do I reach out to someone about the loyakty lying about charges and cost on their recoded line when i called? I am sooo upset and frustrated, inever thought this could happen or would happen to me! Please help!!!

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Adamdo19

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4 hours ago

Customer representative lied to me blatantly and then the next did nothing helpul but upcharged me!

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XfinityJeffB

Official Employee

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Hello, thank you for reaching out here in our Xfinity Forums. We are happy to assist you. If you would please send our team a direct message with your name, address, and a good phone number to reach you at, we will be happy to assist you.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d6303…

 

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