Visitor
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2 Messages
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Subject: Request for Review of Billing Discrepancies
Hello,
I hope you are doing well. I am writing to formally request a review of several billing discrepancies on my account.
1️⃣ Device Charges & Activation Fees
Each device costs $25, and I have 3 devices, totaling $75.
I was clearly informed that there would be no activation fees. If any activation fees were added to my account, they were not disclosed to me at the time of purchase. I kindly request clarification and removal of any such charges.
2️⃣ Trade-In Phone Monthly Charge
I was told the monthly charge for the trade-in phone would be $35, but I have been charged $50 per month.
This is a difference of $15 per month.
If this continued for 8 months, the total overcharge equals $120.
3️⃣ Monthly Bill Amount
I was informed that my total monthly bill would be $224.00.
However, I have been charged $232.79 per month (sometimes more).
This is a difference of $8.79 per month.
If this occurred for 13 months, the total difference equals $114.27.
Based on these calculations, there appears to be an estimated total overcharge of approximately $309.27, in addition to any undisclosed activation fees.
I respectfully request a full review of my account, a detailed explanation of these discrepancies, and a refund or credit for any confirmed overcharges.
Thank you for your time and prompt attention to this matter. I look forward to your response.
Best regards,
[Edited: "Personal Information"]
XfinityCarolyn
Official Employee
•
24 Messages
12 hours ago
@user_a4a43q Thank you for reaching out to us and I hope your day is going well. Sure, I would be more than happy to assist you with your billing inquiries today. In order to further assist, I would just need to access your account to view your bills and agreement. To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_a4a43q
Visitor
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2 Messages
5 hours ago
please pay attention.
Subject: Request for Review of Billing Discrepancies
Hello,
I hope you are doing well. I am writing to formally request a review of several billing discrepancies on my account.
1️⃣ Device Charges & Activation Fees
Each device costs $25, and I have 3 devices, totaling $75.
I was clearly informed that there would be no activation fees. If any activation fees were added to my account, they were not disclosed to me at the time of purchase. I kindly request clarification and removal of any such charges.
2️⃣ Trade-In Phone Monthly Charge
I was told the monthly charge for the trade-in phone would be $35, but I have been charged $50 per month.
This is a difference of $15 per month.
If this continued for 8 months, the total overcharge equals $120.
3️⃣ Monthly Bill Amount
I was informed that my total monthly bill would be $224.00.
However, I have been charged $232.79 per month (sometimes more).
This is a difference of $8.79 per month.
If this occurred for 13 months, the total difference equals $114.27.
Based on these calculations, there appears to be an estimated total overcharge of approximately $309.27, in addition to any undisclosed activation fees.
I respectfully request a full review of my account, a detailed explanation of these discrepancies, and a refund or credit for any confirmed overcharges.
Thank you for your time and prompt attention to this matter. I look forward to your response.
Best regards,
[Edited: Personal Information]
(edited)
1
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