Repeated Unauthorized Xfinity Mobile Charges After Cancellation. Multiple Refund Promises. No Resolution.

I cancelled my Xfinity services in May 2026, yet I have since been charged FOUR separate times for Xfinity Mobile services I never authorized. Despite contacting customer support repeatedly, I have received no refunds, and the charges continue.

After the first two charges, I spoke with an agent through Xfinity's online chat. I was assured that the charge was "invalid" and that the unauthorized charge would be refunded. No refund was issued, and I was charged again.

Then, I called Xfinity customer service. Another representative promised to refund the original charge and include the additional unauthorized charge. Again, no refund was issued, and I was charged again.

Yesterday, I saw another charge on my credit card bill.  I called again and the representative claimed there was no record of these charges and that nothing could be done. However, he also confirmed that there was a note on my account stating that a previous representative had promised a refund, but no refund had ever actually been initiated.

How can Xfinity repeatedly charge my credit card for services I never authorized, promise refunds multiple times, and then claim there is no evidence of the charges?

I have credit card statements proving all four transactions. I have screenshots of the first agent's promise to refund the charges.  I have spent considerable time trying to resolve this through the proper customer service channels, only to receive conflicting information and empty promises.

I have filed a formal FCC complaint and I have reported the fraudulent charges to my credit card.  I don't know what do.  I don't know how to make this stop.  There are other posts on here where it happened to people for YEARS after cancelling their Xfinity Services.  I don't have time for that. I need a resolution now. 

Can an official Xfinity representative please assist with escalating this matter to someone who can actually investigate the charges and process the refunds?