1 Message
Repeated "Lmtd Basic Converter" charge in my bill even though I don't really have any "Lmtd basic converter"
Every now and then Xfinity will add a random "Lmtd basic converter" to my account and charge ~$9 per month until I noticed and complained via customer support.
It's happening to me again.
I've reported this a few times. Every time an agent would try to remove it + refund and promise me that it won't happen again.
But then a few months later, this mysterious charge will show up in my account again.
From searching the forum, it seems like I'm not the only one who repeatedly have this problem.
It's almost like the company is trying to find a way to charge customers extras if they don't check the bill / if they don't spend time contacting customer support.
If this continues maybe the company deserves a class-action suite for this dishonorable policy.
EG
Expert
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110.2K Messages
10 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.5K Messages
10 months ago
Hello, @user_Kw7220 let us assist you in removing that equipment. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
(edited)
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user_vd85zj
1 Message
5 months ago
They did that to me too. Had the charge removed in May and it popped up again a few months later. FRAUD
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