9 Messages
Repeated issues with billing, and apparently it is impossible to get in contact with anyone.
I am being charged erroneously every month for the past 3 months. I have contacted countless agents, all who claim it will be the last time I have to contact them.
I paid in full on Feb 24. Now I am being told I have an overdue payment. When I went to try the Xfinity chat to dispute this and get it sorted out yet again, it doesn't load. Not on mobile, not on Chrome, not on Edge, not on Firefox, not on Safari. Tried calling, and am stuck on an endless automated loop.
How do I sort out this issue? How do I contact customer service? How do I get this issue PERMANENTLY fixed? I have never experienced something like this in customer service.
XfinityJamesC
Official Employee
•
2.8K Messages
15 days ago
Greetings, @user_k5yaa3! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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