1 Message
Repeated Incorrect Billing
Hello -- I returned one of my set top boxes to the North Haven CT location on May 2 and it seems I'm still being billed $10 a month for it. I'm super frustrated as I am a long-time customer and it's very difficult to reach customer service. I don't seem to have a direct message icon on my screen. If I can't get this remedied soon, I'll just use the app to cancel my service ($250+ per month).
XfinityAmira
Official Employee
•
4.2K Messages
2 years ago
Hello @user_mzinqr! Thanks for taking the time to reach out to our team on Forums. We value you as a customer and truly appreciate your loyalty. I apologize for any inconvenience or frustration caused by this unreturned equipment concern. We certainly do not want to lose you as a customer and my team is here to support you. We will definitely get this all sorted out! Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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