Hello @user_2s3k5t, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Our condolences for your loss, and we hope you're doing well! Please follow the steps here: What to do when an account holder passes away If you have already tried those steps, then we will need to pull up the account to invesitgate further. Feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
user_2s3k5t
Visitor
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2 Messages
6 hours ago
How can I reach a human to resolve this issue?
(edited)
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XfinityChelseaB
Official Employee
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2.6K Messages
5 hours ago
Hello @user_2s3k5t, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Our condolences for your loss, and we hope you're doing well! Please follow the steps here: What to do when an account holder passes away If you have already tried those steps, then we will need to pull up the account to invesitgate further. Feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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