Visitor
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2 Messages
Rep lied about new monthly charges, new bill double the previous amount
This is so frustrating. Had to upgrade service because internet was being extremely slow. I work from home and I am the only one using service. The rep I talked to confirmed the changes to upgrade to a new plan would not cause me to lose my discount and they confirmed what my new monthly charge would be . My new monthly charge is now a whopping $123! I feel very frustrated that I asked the rep to confirm my new monthly charge as I am on a tight budget. To make matters worse , this upgrade was only due to the 200 mbps plan I had would make it impossible to browse the web even while being connected to the Ethernet
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Accepted Solution
CCDaryl
Problem Solver
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828 Messages
2 years ago
@user_0ce7fd
Thank you for reaching out to us in our Forums with this concern. I would be happy to go over your account with you, figure out why there is some confusion, and hopefully rectify any issue that could be present. Since I will need to get into your account, could you please send us a direct message with your full name and address? To send a direct message, please make sure you are first signed into the Forums. Then you will want to click on the "chat" icon in the upper right (left of the notification bell). Next, you will want to click on "notepad/pencil" icon, and lastly, select "Xfinity Support." Look forward to helping you.
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