Visitor
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1 Message
Rental Refund
Rented a movie and it’s says I can’t watch it because I don’t have a 4K box. How do I get a refund?
Visitor
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1 Message
Rented a movie and it’s says I can’t watch it because I don’t have a 4K box. How do I get a refund?
XfinityThomasA
Official Employee
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2.4K Messages
3 days ago
If you'd prefer not to watch in 4K on Xfinity, you can easily adjust the video resolution settings on your Xfinity TV box.
Here’s how to do it:
Press the Xfinity button on your remote.
Navigate to Settings.
Select Device Settings.
Go to Video Display.
Choose Video Output Resolution, and select a resolution lower than 4K (like 1080p or 720p).
If you're using the Xfinity Stream app, it’s good to know that it typically doesn’t stream in 4K. The resolution there is automatically adjusted based on your internet connection speed, so no manual changes are needed.
Let me know if you’d like help walking through the steps on your specific device! If you'd like a refund our team can help too. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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