Visitor

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3 Messages

08/31/2026 6:42 PM

Renewing promotional offer

I would like to renew, or find a new, promotional offer to reduce my monthly bill. The increase was a lot so I would like to get that down, please.

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Official Employee

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3.2K Messages

21 days ago

 

TwoWheels I live on a tight budget, so I know how important it is to keep an eye on monthly bills. My team does not have loyalty or retention offers, but I'm happy to see what we have available :). What Xfinity services are you bundling together: Internet, TV, Home Security, Xfinity Mobile? 

 

Visitor

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3 Messages

We have internet and xfinity mobile but they aren't bundled together. 

Official Employee

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3.2K Messages

 

TwoWheels I love that you're taking advantage of the discounts available to internet members when they sign up for Xfinity Mobile service :). Let's take a moment to discuss the way you use the internet, so I can make the best recommendation based on your household needs. How many devices are typically connected to the internet? What is the internet used for? Is there any video conferencing, streaming in 4K, online school, etc happening regularly? 

 

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Visitor

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3 Messages

Mostly used for streaming services like Hulu TV, youtube, spotify, etc. As well as PC gaming, and I'm pretty sure we have the best internet provided to my area too. We have three phones, a laptop, ipad, two tvs, two consoles and a PC connected to the internet with the PC and one tv direct connected

Official Employee

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3.2K Messages

 

TwoWheels Thank you for giving me an idea of your internet needs so we can find the perfect fit for your home :). Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
How to Send Us a Direct Message: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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