2 Messages
Renew Contract at Promotional Rate
I have an expiring promotion in November of this year. I my bill has dramatically jumped up. We are trying to buy a new home and am looking to save some money where I can. Is anyone available to see if I can keep my current TV/internet plans but at a cheaper rate? I do not think it is fair you guys offer the best rates to new customers all the time and then as soon as our promotion expires it jumps up drastically. Please, I want to keep my cable and internet but will cut it If I need to.
XfinityDena
Official Employee
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3.2K Messages
2 years ago
@user_7nyxep
We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your billing. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityDena
Official Employee
•
3.2K Messages
2 years ago
Thank you for working with me today @user_7nyxep If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!
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