Rendering Error on the 'Billing Tab'

@XfinityTravis​ I am accessing the website on my PC using the primary Xfinity log in ID.

Thank you for the details! The error seems like there is some browser add-on causing the hiccup. Have you tried clearing cache and cookies/reinstalling the browser? 

@user_95edfc​ Any luck in solving your issue?  It's now January 5 and I'm still going back and forth with Support via DM. I'm also talking with Firefox support and Apple support.

I'm heading for Level 2 support! I think an operating ticket will be opened for me within my lifetime!

@XfinityThomasB​ This didn't help. I'm still seeing the same error.

Thank you for the details. Can I have you log out, clear your browsing history and cookies, then try again?

No change. 

I have been searching the web for the last 45 minutes for info on "rendering error" and every article I find refers to the problem being on YOUR END.  Meaning, the website itself, not something a user is doing wrong.

And no, I really do not believe that uninstalling/reinstalling browsers will help.  Performing this function on a PC is not trivial and leads to more problems than it’s worth.

One more point:  I tried using the Internet Explorer browser and received a THIS PAGE CAN'T BE DISPLAYED error.

I appreciate your, patience and giving that a try. I would like to take a closer look. Please send me your name and address to get started. 

To send the requested information:

  • Click "Sign In" if necessary

  • Click the "Peer to peer chat" icon or https://forums.xfinity.com/peer-to-peer-chat

  • Click the "New message" (pencil and paper) icon

  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"

      there. As you are typing a drop-down list appears.

  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.

  • Type your message in the text area near the bottom of the window

  • Press Enter to send it

See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am having EXACTLY the same issues, same error on the billing tab.

Your customer service support is completely useless.

I have changed browsers, user profiles, cleared caches and nothing works - this is clearly an issue on Xfinity's end.

I am about to cancel my account and go with Starry.

This is ridiculous Xfinity.

@user_a91a1b​ I'm having the same issue.  One thing that hit me though, is that when I looked at the website, the Billing area, specifically, on 1/12/2023 with Firefox, it worked fine, but I had a positive balance on my bill.  Yet as of I think yesterday, I had no balance, and it's now not working on Firefox, but it works fine on Microsoft Edge.  I was suggested by Comcast TO try another browser, and that made things work -- where xFinity showed a zero balance while using Microsoft Edge.  So I'm thinking something must be up that Microsoft Edge has figured its way around, since various browsers all have this problem, but not Edge.