Visitor
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1 Message
Removing voice service
I am trying to get voice service removed from my account. Chat says they can't do it, they had someone call me and they said they couldn't do it either, I'm not widely available during the retention departments hours to be messing around and jumping through hoops with them on the phone. How can I get this done online? It is insane that I'm being told I can't remove any service without calling during that one departments hours. It's 2021, why can't this be done online?
Good grief, you'd think I was trying to cancel a gym membership with how difficult this is.
XfinityBrie
Administrator
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671 Messages
4 years ago
Hey there @msw8 !
Thank you for reaching out to the Xfinity Support Forums. Certain channels may not have access to remove certain features or subscriptions, and our Customer Solutions Department does have different operating hours. We are exploring options for customers to make these changes via a self-service option as well in the future--we're still tinkering with some items on that front though.
That said, we’re able to make changes to packages and customer accounts when requested. It may require a re-packaging of services, depending on the current plan. Please send us a direct message with your name, account holder name (if different) and service address in question, we’ll take it from there.
To send a direct message:
Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.
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