fluiz's profile

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1 Message

Thu, Sep 17, 2020 4:00 PM

Removing modem rental

Just spent an hour with the chat Assistant trying to remove the modem rental from my bill. I had purchased my own Netgear modem and returned the Comcast Cisco modem two months ago. The Devices section in my online account showed the change but I continue to get billed for rental. The chat Assistant could not seem to understand that I had only one modem, i.e. the one I purchased and insisted I had two modems even though I am using a Negear modem that Xfinity does not supply. He finally told me to go back to the Xfinity store where I had returned the modem to get proof. I said this was unacceptalbe and would escalate. Still trying to reach a live person to fix this.



Official Employee


2.5K Messages

8 m ago

Hi, fluiz. Thank you very much for visiting the forums and posting here. So sorry to hear about the complications in trying to get the modem rental removed. You came to the right place for help! Please send me a PM with your first and last name and I will take care of it. 🙂

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