Removing Digital Converter box

Hello, I've been fighting with this on my account for over a year now. I have had a "Digital Converter" added onto my account and I don't know why. It says I should return it, but I don't have it.

Each time I call in, I speak with an agent and they say "No problem we can remove that for you", but it never gets removed. I just pay an extra $10 each month, which is now probably closing in on almost $200

How do I get this removed off my account once and for all. Ideally, I'd like to get some sort of credit for all of this time.

I'm putting this in writing because I get nothing in writing when I speak to an agent.

Responses

XfinityThomasD

Official Employee

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1.2K Messages

1 year ago

@impel Thanks for taking a moment to create a post on our Community Forums. I'm sorry to hear that you've had to call in so many times for this, but we are here to make sure we get this resolved once and for all. Would you please send our team a direct message with your full name and full address?

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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impel

Visitor

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5 Messages

Thank you. I have opened a Direct Message.

1 year ago

0

Billing

impel

Removing Digital Converter box

XfinityThomasD

impel

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