U

Visitor

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1 Message

Mon, Aug 8, 2022 9:43 PM

Removing auto pay and paperless discount

Hello, I am enrolled in auto pay and paperless and have been receiving a discount of $10/month and a service discount of $13.01/month. I was just informed that my bill will increase by $23.01 next month because of both discounts being removed. Why are they both being removed? I understand the $13.01 was probably a 1 year promotion, but I am still enrolled in autopay and paperless.

thank you

Accepted Solution

Official Employee

 • 

410 Messages

4 months ago

@user_bad76d - I know I'd be wondering that same thing too! We're happy to help review the account discounts and billing together. Could you please send our team a message with your full name and full address? We can definitely take a look at this together.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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