1 Message

Wednesday, May 8th, 2024 4:44 PM

Closed

Remove xFi complete

Hello! Can xFi complete be removed from my account without disrupting service or increasing my bill?

If so, how do I go about requesting this?

Thanks!

Oldest First
Selected Oldest First

Official Employee

 • 

4.8K Messages

2 years ago

Hello @user_shf73r! Thanks for taking the time to reach out to our team on our Forums. We value you as a customer and my team is here to support you. You can remove xFi Complete without interrupting your service, and we would be able to assist you with this. Please be sure to follow this link https://www.xfinity.com/learn/internet-service/xfi-complete, to learn more about the amazing features included in xFi Complete and what you would be losing when removing it. 

 

To further help you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

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