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Wednesday, August 28th, 2024 2:38 PM

Remove xFi Complete add-on from plan

I wish to remove xFi Complete from my plan, but I have found no way to do so though the usual "Manage My Plan" options. How can I remove this unwanted add-on from my plan?

Official Employee

 • 

1K Messages

3 months ago

Hello user_19788e. We always ask our customers to reach out to an Xfinity agent when adding or removing services to their account. We would be more than happy to take xFi complete off of your account. 

 

Will you please send our team a direct message with your full name and full address?
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To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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