Remove unused equipment charges

Of course I have to type this all again before they asked me to create an account. Xfinity is the most unreliable, price gouging , money-driven customer Non-supportive service I’ve ever had. 

I’ve been a loyal customer using their Cable and WiFi since 2017 but that doesn’t matter. They continued to always raise my bill every couple of months — where I had one box and one modem to pay close to $300 solo- unless you call and talk to a rep for over an hour to lower your bill, got it down to $150 but eventually it was back up to $200+ 6 months later. They sent me a modem I didn’t need (the rep said well if you want you can and we’ll charge $10 extra /month) - I said I don’t need it so they said it’s fine then don’t use it. Little did I know this would bite me later. 

I for all cut off my service before leaving DC moved to IL. I went to return all 3 equipment to Ashland Ave Chicago location- parked for approximately 2 minutes in the lot with Xfinity signage on the side of the building. The rep said there’s a 35 minute wait. I didn’t have that time, I walked out and a guy is standing by my car with a boot on my tire says I need to pay $150 for him to remove it. What?? For 2 minutes? 

It was a nightmare to call Xfinity to get my WiFi connected too. It took 3 hours until I got a human vs AI on the phone to explain my situation. My leasing office said I should be able to activate it myself since the modem is there so I tried resetting, etc for 30 minutes but nothing. After finally getting a human 2 hours later & spending time trying to troubleshoot- in the end their solution is to send a tech— a week later! I work from home and need WiFi. Tech ends up taking 5 minutes by punching numbers in his phone. That’s it. I find later Xfinity charged $100 for that! The rep never explained that’d be the case until I got my bill to see it. My IL bill is paid and up to date. 

I have returned all equipment and oust I received another bill with  a balance of $377.01 all for equipment? I had already took the cable away and just stuck to WiFi. Now this? When can I expect this charge to be removed? Especially for the equipment XFINITY sent me that I never needed or activated?