5 Messages

09/02/2026 4:49 PM

Remove Unlimited Data option from my plan

How do i remove the Unlimited Data Option from my Internet plan? I remember it being easy to add, but I can't find how to remove it.

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Official Employee

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3.1K Messages

19 days ago

@user_w6b53v The unlimited data service is part of our internet plans now so it wouldn't be an option to remove it. I'd like to take a look at your account to see how this service is associated with your current plan. Is there a reason why you're looking to remove the unlimited data service?

5 Messages

I'm looking to remove it because it is NOT part of my plan and I am being charged an extra $30 per month for it. I no longer need it since there are now less people in my household.

Official Employee

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3.1K Messages

@user_w6b53v Gotcha. Thanks for clarifying that for me. I would be more than happy to review your account to see what we can do to remove it.  To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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