Visitor
•
1 Message
Remove TV, Home Phone, and Home Solutions. Keep internet only. Owned modem. No tech visit.
Existing customer. I want internet only.
Please remove:
- TV & Streaming (Choice TV)
- Home Phone
- Home Solutions
Keep current internet. I already have an owned modem at this address. No technician visit and no $100 professional install fee.
I tried changing the plan in My Account and the virtual assistant. Both said I have to call an agent and would not let me remove TV.
Please reply so I can send account details by Direct Message to Xfinity Support.
XfinityKassie
Official Employee
•
2.7K Messages
2 days ago
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
(edited)
0
0