Remove Netflix from account

AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you

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XfinityAngie

Official Employee

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3K Messages

27 days ago

user_svaywy, Thank you for reaching out to us through Xfinity Forums. You have come to the right place.

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

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8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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XfinityAngie

Official Employee

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3K Messages

27 days ago

Thanks so much for your time today. It was a pleasure working with you. We were able to get your Netflix subscription canceled, and you are good to go. Take care!

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user_814e9f

Visitor

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1 Message

12 hours ago

I need the Netflix account connected to be unlinked bc it is the WRONG account

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user_814e9f Thank you so much for reaching out for help with your Netflix account. To unlink the billing you may have connected to your Xfinity account, you would need to access your Netflix settings to change the payment option. From there, you should be able to cancel and log out to close out that subscription. From there, all you should need to do is log in to the correct Netflix account, and in the settings, you can link the correct account to your Xfinity account.

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8 hours ago

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Billing

user_svaywy

Remove Netflix from account

XfinityAngie

XfinityAngie

user_814e9f

XfinityAmandaB

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