Visitor

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1 Message

09/11/2026 3:41 PM

Remove Netflix from account

AI assistant is less than helpful in removing Netflix from my account before next billing cycle, please advise.... Thank you

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Official Employee

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3K Messages

3 hours ago

 

user_svaywy, Thank you for reaching out to us through Xfinity Forums. You have come to the right place. 

Please send us a DM with your name and address.

Here are the detailed steps to direct message us:

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2. Click the “Direct Messaging” icon.

3. Click the “Start new conversation” (pencil and paper) icon.

4. In the “To:" line, type “Xfinity Support”.

5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

6. An “Xfinity Support” graphic will replace the “To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press “Enter” to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

Official Employee

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3K Messages

1 hour ago

Thanks so much for your time today. It was a pleasure working with you. We were able to get your Netflix subscription canceled, and you are good to go. Take care! 

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