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user_zq7m4h
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11/02/2026 3:58 AM

Remove collections

Hello, I have paid off this account since 5/2026 and it is still showing as a collection. I need it deleted from my credit report asap. How do I get this completed? A

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47 minutes ago

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XfinityChristy

Official Employee

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3.3K Messages

47 minutes ago

 

user_zq7m4h  Hello and thank you for reaching out via our Xfinity Commuity Forums. I can understand wanting to get this taken care of as quickly as possible, especially after the account has already been paid. I’d be happy to review the account, see what is showing on our end, and determine the appropriate next steps. Please send us a Direct Message with your full name and service address so we can get started.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

How to: Direct messaging within the forum | Xfinity Community Forum

 

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