Remove Collection from Credit Report

Hi there, @user_ffd406 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. I'm very sorry for the inconvenience this is causing you, I'll be more than happy to look into your billing past due concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name along with your full-service address so that I can assist you further?-Richard

To send a direct message [private message]:

•   Click "Sign In" if necessary
•   Click the "Direct Message" icon 
•   Click the "New message" (pencil and paper) icon
•   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
•   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
•   - An "Xfinity Support" graphic replaces the "To:" line.
•   Type your message in the text area near the bottom of the window
•   Press Enter to send it

@user_ffd406 

I transferred services to a new address December 2022.  Xfinity generated a bill and sent to the address that I moved from.  The bill was then sent to collections when it wasn't paid because I never got it even though I have services at the new address transferred to.  Why was billing not transferred?  Why not call me about past due balance if there was one at old address?  A representative from Xfinity stated the normal process is to interrupted services at new address if there is an outstanding balance.   I work hard to try to build and maintain my credit. Please DELETE this item from my credit report

Did you put a change of address in with the postal service so that your mail could be forwarded to the new address?

I changed my address with all the creditors directly including XFINITY which I thought was done when I transferred my services to new address.  Why did XFINITY generate a bill to old address when clearly I was moving my service?  Why was normal protocol( as stated by every XFINITY representative I spoke to) not followed and my balance transferred to new account?  Why not call about past due balance?  It doesn't make any sense.  If I had known about the bill I would have paid it and If I didn't pay it XFINITY would shut my current services off until I paid it.  Clearly none of that was followed and I don't understand why.