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Stevek066
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48 Messages

Sunday, February 8th, 2026 6:41 PM

Reminder payment due 2/13/26 - already paid last month

I received an email - "Just a reminder: your payment is due soon - We know life gets busy sometimes, so we wanted to give you a quick reminder that your payment due date is coming up on 02/13/2026." For a while I've been paying my bills automatically from my bank. My bank statement and the Xfinity site show it was paid 1/23/26, the balance is $0.00  and the next payment is due for the period beginning March 1st. I didn't see a way to contact the billing dept. online. Maybe I'll need to call but I wonder why I received this email? I know I shouldn't provide account/personal info here but in past Xfinity employees have intervened.

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2 hours ago

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XfinityQue

Official Employee

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424 Messages

7 hours ago

 

Stevek066, hello there and thanks for reaching out with your concerns. I completely understand your thought process and views when it comes to emails like this. I love seeing the approach in these circumstances because not all can be what it seems. I've personally never gotten an email alone with the "we know life gets busy sometimes" - in my personal opinion, that's too personal as a reminder for a bill being due. However, I could also be wrong. Can you go back to that email and click on the sending email and share the email address? Let's start there. 

 

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XfinityQue

Official Employee

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424 Messages

6 hours ago

 

Stevek066, hello there, just following up with you. Were you able to verify the email address being valid or possibly share here so we can confirm with you to avoid or proceed? 

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Stevek066

Contributor

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48 Messages

4 hours ago

Hello - The email address is - online.communications@alerts.comcast.net

I answered several hours ago but didn't see it posted. As I created this reply, I saw it with the word Private.
Don't know how that happened.

I think because I clicked Reply instead of replying in the field 'Reply to this comment here' or because I edited the reply.

(edited)

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XfinityQue

Official Employee

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424 Messages

 

Stevek066, ok, thank you. It's ok. We deal with technology, things happen. I will say that it is a legit email. Have you logged into your account online to see if there is a bill due? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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Stevek066

Contributor

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48 Messages

Yes, per my initial post, and there is not.

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3 hours ago

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XfinitySean

Official Employee

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444 Messages

Thanks for confirming, Stevek066! Based on that, the account should be in good shape, but we can take a look on our end to confirm if you'd like. If so, please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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Stevek066

Contributor

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48 Messages

You're welcome, sent the message.

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2 hours ago

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