Visitor
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1 Message
reliable customer service
needing a billing corrected. we have filed legal dispute, called customer service, been transferred, give 7 different phone # and disconnected from 2 chats, and multiple phone calls. Is there anyone who can provide the correct and promised service? We were told multiple times the billing issue was resolved, charges removed and we continue to receive billing statements.
XfinityDena
Official Employee
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3.9K Messages
3 hours ago
@user_yv70ii
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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