Reimbursement for Multiple Outages

user_eofonk - Hello! Thank you for joining us here on the forums. That’s not the experience we want you to have, and we’re here to help. You can request a credit for an eligible service charge or one-time fee if you’re listed as a Primary account holder or Manager. Sign in through the Xfinity app or xfinity.com, open Xfinity Assistant, and type “credit” or “credit for fees.” Xfinity Assistant will walk you through the process and determine whether the request qualifies.

If approved, you’ll receive a confirmation by email or text, and the credit will appear in your transaction history and on your next bill. Please allow up to 10 minutes for a newly issued credit to appear. If you don’t qualify, Xfinity Assistant will explain the result and may connect you with an agent for additional assistance.

I hope this helps!

Request a credit through Xfinity Assistant