Visitor
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2 Messages
Regular monthly over charges
I have a confirmation email, screenshots of texts, that confirm a monthly price, it specifically states taxes and fees included in the stated price. Yet, every month I am billed a higher price. Three times I have spent in excess of a hour trying to get the confirmed price, once successfully. It’s like Comcast’s running a scam, how do I get the price i was promised, regularly, without having to deal with their failed customer service system?
If anyone can help, it would be greatly appreciated
EG
Expert
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113.3K Messages
1 month ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.5K Messages
1 month ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_fsgdve
Visitor
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1 Message
1 month ago
Did your issue get resolved? I am currently experiencing the same. I spent hours (multiple days) with Xfinity agents, but each of them has a different story to tell. Today, they told me that the lower plan I was offered doesn't even exist (so, did the other agent lied about it? Why would they do so?) - so, I should approve a higher plan rate that they are offering right now. I have screenshots, but no help was offered.
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