Visitor
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1 Message
Regular monthly charges have increased by $20.00 as a result of service change(s) made to My Xfinity plan.
Hello, I noticed my monthly bill increased from $48 to $68. I don’t understand why. Can you explain what changed on my account?
Which promotion or discount ended on my account?
What service or plan change caused the $20 increase?
Are there any new promotions or discounts I can apply for?
Can you review my current plan and see if there’s a cheaper option for me?
EG
Expert
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111.5K Messages
17 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEricB
Official Employee
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2.3K Messages
17 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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