Visitor
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1 Message
Regular monthly charges have increased by $10.00
I signed up for a 5 year rate of $65.00. Two months into this plan, I am now being charged $76.35 "as a result of service change(s) made to My Xfinity plan." I have made no changes to my plan. Please explain this unilateral violation of my service agreement. This reeks of a bait and switch.
XfinityJeffB
Official Employee
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83 Messages
12 hours ago
Hello user_4ea3lf, thank you for reaching out to us here in our Xfinity Community forums. I am here to assist you and I will be looking into your request. A rate change without any reason is very odd, so I want to get into this quickly.
If you would, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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