Skip to main content

    Support

    Offers

U
user_e4sm73
1st Reply
1st Topic
1st Like

6 Messages

Tuesday, May 21st, 2024 2:17 PM

Closed

Regional Sports Fee?

so if you not longer have regional sports why are you still billing for it? I've called and the agent cannot explain it other that I will get a one time credit of $20, while you will continue billing me $10 a month for something I do not get. To me that sounds like fraud.

Question

 • 

Updated 

11 months ago

123

1

0

XfinityJoe

Official Employee

 • 

750 Messages

11 months ago

@user_e4sm73 Comcast’s network carriage costs, primarily regional sports network programming costs, are subject to change due to several factors including new contract negotiations, contractual rate changes, and ownership changes.

6

0

user_e4sm73

6 Messages

are you kidding me. You are billing people for something you are not giving them. and your legaleeze doesn't explain it well enough. What region sports do you provide for this fee? I have been a customer since the late 80's and have never once thought of switching, until this fiasco. Now you're just treating me like a bank and I can't accept that. You are not giving me many options.

(edited)

11 months ago

0

XfinityJoe

Official Employee

 • 

750 Messages

I apologize for the frustration @user_e4sm73 The RSN Fee is an itemized charge on your bill based on our costs of providing the regional sports networks we carry on our cable systems in each area. These costs include the fees that Regional Sports Networks charge us to carry them on our cable systems, fees that are among the fastest-growing components of our programming costs, and, have become common in our industry. All providers are affected by rising programming costs, and many other providers have similar fees to help offset these costs. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_e4sm73

6 Messages

You still did not answer my question, WHAT REGIONAL SPORTS DO YOU PROVIDE ME FOR THIS FEE? Are you going to start charging me for HBO, Stars or other premium movie channels I do not get because you are charging me for regional sports I am not getting. Where is the line?

11 months ago

0

XfinityJoe

Official Employee

 • 

750 Messages

@user_e4sm73 We would be happy to review your account with you.

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_e4sm73

6 Messages

I've invested way more time in this conversation that it is worth, and taking it offline does nothing for everyone else you are doing this to. Plain and simple, remove the fee for something you are not providing.

11 months ago

0

forum icon

New to the Community?

Start Here