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user_n23u0k
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Saturday, July 18th, 2026 8:57 PM

Regarding the internet discount question

I applied online on May 18,2026,for the Xfinity internet service with a 20 monthly discount for three years. I received the approval email on May 20.Could you please let me know from which month I can start without paying? thyank you very much!

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18 hours ago

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EG

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119.5K Messages

8 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityMarcus

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2.2K Messages

8 days ago

user_n23u0k thank you for using the Xfinity Community Forums page to reach out regarding your internet service discount. I would be happy to answer your billing related questions. Just to ensure we are on the same page, are you asking when the discount will go into effect? Are you referring to the automatic payment and paperless billing discount?

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user_n23u0k

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I recelved the email on May 18th,applying for the low income standard,which entities me to $20 per month.The approval was granted on May 20th,but I have not received any payment since then.

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18 hours ago

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XfinityBenny

Official Employee

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1.6K Messages

@user_n23u0k Let us look into it, and get your details in private. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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18 hours ago

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user_n23u0k

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18 hours ago

Hello, thank you very much for your reply.

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