8 Messages
Regarding my balance refund
refund request
I have a balance on my account I would like refunded. Could you please enable the direct message here so I can proceed? (Took a while to figure out that I need to make a post in order to enable direct message). I been provided a reference number first they promised me a refund that will be provided to my account witch they lied to me about I added funds for Xfinity mobile to get the Black Friday deal now they are telling me I have to wait and they don’t send checks and my payment has been on hold makes no sense customer care is not caring about there customer I try making payments
on time witch I am I scheduled payements to be on time now it’s on hold
montyk1
8 Messages
1 year ago
And all representatives give false information they don’t give me a answer it’s waste of
time I have been a customer for a while and I am not satisfied with Xfinity i wanna cancel my account at this point
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XfinityBenny
Official Employee
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790 Messages
1 year ago
Thanks for posting on the forums! You can count on us for help with residential accounts, and service, anytime.
For security with Xfinity Mobile accounts, devices and billing, please call or text 1 (888) 936-4968 to reach our secure Mobile team. You can also chat at xfinity.com/xfinityassistant/?channel=xMobile, where an Xfinity Mobile expert is available 24/7. They will ensure your billing needs are resolved asap!
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user_c3rhk6
3 Messages
1 year ago
[Edited: "Language"] I got a 120 card was almost useless, online restaraunt purchases are all it was good for. used 200 of 500 and the rest just ..... disappeared.. all parties say no recourse thats the [Edited: "Language"] part. Ill attorney Gen is actively seeking YOUR input
(edited)
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