Frequent Visitor
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11 Messages
Regarding Late Payments and autopayments
Today I received an email from xfinity stating that I have a late payment to make for $210.33.
I need to know; How is it possible for me to have a late payment when I'm enrolled in auto payments?
Why can't I see this charge for $210.33 on my account.
My previous 3 charges in billing history were for $120.33, $150.00, and $120.00.
What is this late payment exactly?
This needs to be disputed.
Last year this happened and it ruined my credit score.
I was at 824 credit score, and after I was flagged for a late payment my score dropped to 799.
If my score drops again I'll be filing a lawsuit.
This needs to be fixed immediately.
XfinityNicolas
Official Employee
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1.1K Messages
4 years ago
Hey @NY7737, thank you for reaching out to Xfinity Support on our forums! I certainly understand how important credit is and maintaining it. Fortunately, Xfinity does not report late payments unless the account has been charged off to a collection agency. I can definitely check to see what is going on with the late payment especially since you're on autopay. Can you send us a private message so I can better assist? You can send one by clicking the "message" icon in the upper right corner of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a private message.
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NY7737
Frequent Visitor
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11 Messages
4 years ago
For the record, I was not affected by the so called late payment this time.
No idea why I'm getting these emails when I'm enrolled in auto payments.
Also I did as was suggested by the support team as stated in the previous comment.
They never replied.
To be fair, I wasn't able to message them till a day after, due to being busy that weekend.
But there was no support or closure offered by xfinity in this case.
For those of you out there still waiting to hear something. I hope you do.
0/10 support score from me.
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