4 Messages
Refunds
I over paid when I cancelled my services and returning the equipment. I have been told 3 times in the last month it will go back to my original payment method. That hasn’t happened either. Now I’m told about a prepaid visa in 4-6 weeks.
No!! I want my $367 back now not in another month or 2
EG
Expert
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110K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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1.2K Messages
2 years ago
Hello, @user_fr7vmk. Thank you for reaching out over Xfinity Forums, you have contacted the right place in regard to the refund inquiry. The refund is equal or less than the last payment that was made, the refund will be attempted to be returned to the card within 30 days of the disconnect date or date of payment if made after the account was disconnected.
If the refund is not able to be returned to the payment method, if you have a verified email address on file you will receive an email with the options to receive the refund. If there is no verified email address on file, the Visa prepaid card will be mailed via USPS (within seven to 15 days after the initial up to 30 days after account disconnection/last payment)
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user_fr7vmk
4 Messages
2 years ago
Still no email with a choice of refund options. So I call again. A prepaid gift card was chosen fir me and being sent. Another 15 days. [Edited: "Language"]! This is ridiculous. The agent says we’ll take it to the ATM and get the cash, ok but is Xfinity it’s going to pay the ATM fees? No, they are not! Why is this so [Edited: "Language"] hard? The mobile account is still active and the debit card is still active, I just don’t understand their system.
The Customer Service department , the treatment of longtime customers with rate hikes, and available specials, is the whole reason I left after 20 years. This whole situation just proves I wasn’t wrong.
(edited)
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